Welcome to the LowFareMatch Help Center.
LowFareMatch is a flight search and travel-provider comparison platform. We help travelers discover participating travel providers and continue to the provider they choose to explore available flight options.
If you have a question about searching on LowFareMatch, selecting a travel provider, understanding prices, or identifying where you completed a reservation, you'll find helpful information below.
Enter your:
Then select Search.
Based on your search, LowFareMatch may display participating airlines, online travel agencies, and other travel providers relevant to your trip.
You can select View, Continue, View Deal, or a similar button to visit the provider you want to explore.
Does LowFareMatch search every airline and travel website?No.
LowFareMatch may compare participating airlines, online travel agencies, travel websites, and other providers available through our commercial or technology relationships.
The providers available can vary according to your route, dates, market, location, search criteria, and technical availability.
There may be other flight options or providers in the market that are not displayed through LowFareMatch.
Depending on the search experience, LowFareMatch may show you a selection of travel providers that may have flight options relevant to your trip.
You choose which provider you want to visit.
Selecting a provider's View or similar button may redirect you to that provider's website or booking experience.
Is the first provider always the cheapest?No.
A provider appearing first or more prominently does not necessarily mean that it has the lowest airfare, the best itinerary, or is the best provider for every traveler.
Provider placement can be influenced by several factors, including relevance, availability, technical connectivity, commercial relationships, and other considerations.
Please see our How We Rank Results page for more information.
Should I compare more than one provider?Where appropriate, yes.
Different providers may have different flight availability, prices, fare conditions, baggage options, or other terms.
Visiting more than one provider can help you decide which option works best for you.
No. LowFareMatch does not determine the final airfare offered by independent travel providers.
Prices are determined by airlines and travel providers and can change based on availability and other factors.
Why is the price different after I select a provider?Airfares can change quickly.
A price may change because of:
Always check the final total price displayed by the travel provider before completing your purchase.
If the price has changed and you do not want to proceed, you can return to LowFareMatch and explore other available providers.
Does LowFareMatch guarantee the lowest fare?No.
LowFareMatch is designed to help you discover and compare participating travel providers. We do not guarantee that a displayed provider will offer the lowest airfare available anywhere in the market.
Selecting View, Continue, View Deal, or a similar button takes you to the selected travel provider.
Where technically supported, information from your search may be passed to the provider so that you can continue searching for your requested trip.
Am I still on LowFareMatch after selecting View?Generally, no.
Once you are redirected to a third-party travel provider, you are interacting with that provider's website or booking experience.
The provider's own terms, privacy policy, booking conditions, and payment policies will apply.
Before entering payment information, check the website and identity of the company with whom you are completing the transaction.
LowFareMatch operates as a flight search and travel-provider comparison service.
For third-party offers accessed through our comparison platform, your reservation is completed with the airline, online travel agency, or other travel provider you select.
Does LowFareMatch charge my credit card?For reservations completed on a third-party provider's website, LowFareMatch does not collect the booking payment.
The company with whom you complete your purchase is responsible for processing the transaction.
Does LowFareMatch issue airline tickets?For reservations completed with independent third-party providers, no.
Your selected provider is responsible for booking confirmation and ticket issuance.
Contact the airline or travel provider with whom you completed the reservation.
The provider that accepted your booking is generally responsible for:
Ticketing • Flight changes • Cancellations • Refunds • Baggage • Seat assignments • Passenger corrections • Schedule changes • Check-in • Payment questions
LowFareMatch generally cannot access or modify bookings made with independent third-party providers.
How can I identify my booking provider?Check your:
Booking confirmation email — the provider should normally be identified there.
Payment record — your bank or card statement may identify the company that processed the transaction.
E-ticket or itinerary — the issuing provider or airline may be shown.
Browser/email history — you may be able to identify the website where you completed your purchase.
I don't remember which provider I selected.If you cannot identify the provider, contact:
Include your approximate search date, origin, destination, travel dates, and any other information that may help us understand your LowFareMatch search.
Where sufficient information is available, we may be able to help identify the provider you clicked through to. However, we cannot guarantee that we can identify or access a third-party reservation.
Do not email us your full credit/debit card number, CVV, password, or online banking credentials.
If you completed payment with a travel provider but have not received your booking confirmation or ticket, contact the provider that accepted your payment.
Also check your:
LowFareMatch cannot issue a ticket for a reservation purchased through an independent provider.
Can LowFareMatch resend my booking confirmation?Not for a booking completed with a third-party provider.
Please contact the company with whom you made your reservation.
Contact the airline or travel provider responsible for your booking.
Any change will be governed by the applicable fare rules and the provider's terms.
How do I cancel my booking?Contact the provider with whom you completed your reservation.
LowFareMatch cannot cancel a reservation made through an independent third-party provider.
Can LowFareMatch change my travel dates?Not for bookings completed with third-party providers.
The provider responsible for your reservation must handle any requested changes.
Contact the travel provider that accepted your booking and payment.
Refund eligibility depends on factors such as the fare purchased, airline rules, cancellation circumstances, applicable law, and the provider's terms.
Can LowFareMatch issue my refund?LowFareMatch cannot issue a refund for money collected by an independent third-party provider.
If the provider processed your payment, any eligible refund must generally be handled by that provider or otherwise according to the applicable payment and booking arrangements.
Baggage policies vary by airline, route, cabin, and fare.
Check the baggage information shown by the provider before booking and confirm applicable requirements with the operating airline.
Can LowFareMatch select my seat?Not for a third-party booking.
Seat selection should be managed with the airline or booking provider.
How do I check in for my flight?Check-in is generally completed directly with the airline operating your flight.
Use the airline's official website, mobile application, or airport check-in facilities as applicable.
Contact the airline or travel provider responsible for your reservation.
They can advise you about available alternatives, rebooking, credits, or refunds according to the applicable rules.
LowFareMatch does not control airline schedules or flight operations.
The provider is an independent business, so booking-related complaints should first be addressed directly to that provider.
If your concern also relates to how that provider was presented on LowFareMatch, you may report the matter to:
Please provide relevant information about your LowFareMatch experience without sending sensitive payment credentials.
I found incorrect information or a broken provider link.Please report website or comparison issues to:
Including your route, dates, provider name, approximate search time, and a screenshot where available can help us investigate the LowFareMatch portion of the issue.
Use the unsubscribe option included in applicable marketing emails.
For privacy-related requests, contact:
Transactional or service-related communications, where applicable, may be treated differently from promotional communications.
No.
Never email your complete credit/debit card number, CVV/security code, online banking password, account password, or similar sensitive credentials to LowFareMatch.
How do I make a privacy request?For privacy and personal-data enquiries, contact:
Please also see our Privacy Policy and Privacy Choices pages.
No.
LowFareMatch is a flight search and travel-provider comparison platform.
Is LowFareMatch a travel agency?LowFareMatch's comparison service helps travelers discover participating travel providers and click through to those providers. For third-party offers, LowFareMatch does not itself complete the reservation or issue the airline ticket.
How does LowFareMatch make money?LowFareMatch may receive compensation from participating travel providers, advertisers, affiliate partners, or other commercial partners.
For example, compensation may be earned when a user clicks through to a participating provider or undertakes qualifying activity after leaving LowFareMatch.
Commercial relationships may influence whether or where certain providers appear.
Please see our Affiliate Disclosure and How We Rank Results pages for more information.
Choose the contact that best matches your enquiry:
Platform & Website Support
support@lowfarematch.com
Complaints
complaints@lowfarematch.com
Privacy & Data Protection
privacy@lowfarematch.com
General & Business Enquiries
contact@lowfarematch.com
For an existing flight reservation, please contact the airline or travel provider with whom you completed your booking.
LowFareMatch.com is operated by R.A.N Technotonics Private Limited.
Company Number: U72300UR2014PTC001287
Registered Office: 60 Raipur Road, Dehradun, Uttarakhand 248001, India
LowFareMatch — Search. Compare. Choose.