If you found a travel provider through LowFareMatch.com and have already completed your flight purchase, your reservation is managed by the airline, online travel agency, or other travel provider with whom you completed the booking.
LowFareMatch is a flight search and travel-provider comparison platform. We help travelers discover participating providers and then direct them to the provider they choose.
For third-party offers, LowFareMatch does not process the reservation, collect your booking payment, or issue your airline ticket.
This means that after you complete a purchase with a provider, that provider becomes your primary point of contact for your reservation.
Step 1: Identify Your Booking ProviderThe first thing you need to determine is where you actually completed your booking.
After selecting View, Continue, View Deal, or a similar option on LowFareMatch, you were redirected to another travel provider's website.
That is normally the company responsible for your reservation.
Check Your Confirmation EmailSearch your email inbox for terms such as:
Booking Confirmation • Flight Confirmation • E-ticket • Itinerary • Reservation Confirmation
The email should normally identify the company with whom you booked.
Also check your spam, promotions, and junk folders.
Check Your Payment StatementIf you paid for the reservation, check the transaction description on your credit card, debit card, bank, or other payment statement.
The merchant shown on your statement may help you identify the company that processed your booking.
Check Your E-Ticket or ItineraryIf you received an itinerary or electronic ticket, it may contain:
Keep this information available when contacting your provider or airline.
Once you identify the company with whom you booked, contact that provider directly for assistance with your reservation.
Your booking provider or airline should generally be your first point of contact for:
Ticket issuance
Booking confirmation
Flight changes
Date changes
Passenger-name questions
Cancellations
Refunds
Travel credits
Schedule changes
Seat assignments
Baggage
Special assistance
Check-in
Payment questions
The provider's own terms, airline fare rules, and applicable policies will determine what options are available.
If you completed payment but have not received a ticket or booking confirmation, first:
If payment has been taken, do not make another reservation solely because you have not immediately received an email confirmation without first checking the status of the original transaction. Otherwise, you could unintentionally create duplicate bookings.
LowFareMatch cannot issue a ticket for a reservation purchased from an independent third-party provider.
Changes to an existing reservation must generally be requested from your booking provider or airline.
Depending on your ticket and fare conditions, changes may involve:
LowFareMatch does not determine these conditions and cannot modify a reservation held by an independent provider.
Contact the provider with whom you completed your booking.
Whether your ticket can be canceled and whether you are eligible for a refund or travel credit depends on the applicable airline rules, fare conditions, provider terms, circumstances of the cancellation, and applicable law.
LowFareMatch cannot cancel a reservation made with an independent third-party provider.
Refund requests should generally be submitted to the company responsible for your booking or payment.
The provider can determine whether your reservation qualifies for:
A cash refund • Partial refund • Airline credit • Travel credit • Rebooking • No refund
according to the applicable fare and booking conditions.
LowFareMatch cannot issue or authorize a refund for funds collected by an independent third-party provider.
Airlines occasionally change flight times, routes, aircraft, or schedules, or cancel flights altogether.
If this happens, check communications from your airline and booking provider.
Contact the airline or provider responsible for your reservation to understand the alternatives available to you, which may include rebooking, schedule-change options, credits, or refunds depending on the circumstances and applicable rules.
LowFareMatch does not control airline schedules or flight operations.
Baggage allowances and charges vary depending on:
Airline • Route • Cabin • Fare type • Frequent-flyer status • Destination
Check your ticket or booking confirmation and verify your baggage allowance directly with the operating airline before traveling.
LowFareMatch cannot add baggage to a third-party reservation.
Seat selection should generally be managed through your booking provider or the operating airline.
Some fares include complimentary seat selection, while others may require payment or may only allow seat assignment during check-in.
LowFareMatch cannot select or modify seats on reservations held by independent providers.
Flight check-in is generally completed directly with the airline operating your flight.
Depending on the airline, you may be able to check in through:
The airline's official website • Airline mobile application • Airport kiosk • Airline check-in counter
You may need your airline confirmation number, booking reference, or ticket number.
If you cannot identify your booking provider, check:
1. Your confirmation email
Look for the sender and company name.
2. Your payment statement
Look at the merchant description associated with the charge.
3. Your browser history
The website visited immediately after LowFareMatch may identify the provider.
4. Your e-ticket or itinerary
Look for the issuing provider and booking reference.
If you still cannot identify the provider, you can contact:
Please provide information relating to your LowFareMatch search, such as:
Where sufficient information is available, we may be able to help identify the provider you selected from LowFareMatch.
We cannot guarantee that we can locate or access your third-party reservation.
Our support team can assist with matters relating to the LowFareMatch platform, including:
For website and platform assistance:
For reservations made with independent third-party providers, LowFareMatch generally cannot:
These services must generally be handled by the airline or travel provider responsible for your booking.
Travel providers appearing through LowFareMatch are independent businesses responsible for their own booking processes, pricing, customer service, and contractual obligations.
If your complaint concerns a booking you completed with a provider, you should normally contact that provider first.
If your complaint also concerns how the provider or its information appeared on LowFareMatch, you can contact:
Please clearly explain which part of your concern relates to the LowFareMatch comparison experience.
Please do not email LowFareMatch:
LowFareMatch does not need these details to help identify a provider you selected through our comparison service.
The easiest way to determine who should assist you is to ask:
“Which company accepted my reservation and payment?”
That company will generally be responsible for your booking and post-booking assistance.
For questions specifically about using LowFareMatch:
Support: support@lowfarematch.com
Complaints: complaints@lowfarematch.com
General Enquiries: contact@lowfarematch.com
Privacy: privacy@lowfarematch.com
LowFareMatch.com is a flight search and travel-provider comparison platform operated by R.A.N Technotonics Private Limited.
Company Number: U72300UR2014PTC001287
Registered Office: 60 Raipur Road, Dehradun, Uttarakhand 248001, India
LowFareMatch — Search. Compare. Choose.